Little Keo

⪘ Shipping ⪗

⨠ Do you ship to my country?

Currently I ship to Germany, Belgium, Denmark, Estonia, Finland, France, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden.

⨠ How long is the processing time?

The time I need to prepare an order for dispatch may vary. The current processing time is 2-5 days. You will receive an email notification when your order has been dispatched.

⨠ Expected delivery

Germany: 1-4 Business days
EU: 2-3 Weeks

⨠ Shipping

All orders come with tracking!

National (Germany):

EINSCHREIBEN - with liability** (insured)
PAKET - with liability** (insured)

Orders over 35€ get free tracked shipping.

EU:

Trackable & Insured (Letter/ Parcel)

Orders over 75€ get free tracked shipping.

**Orders that are trackable & insured will be replaced/refunded if lost on the way!
(Please understand that I as a small business, cannot always offer a replacement or resend for lost orders due to limited inventories.)

⨠ Why is shipping so expensive?

Shipping prices include shipping fee + plus a small sum for the packing materials*, I don't earn anything from shipping.

All orders will be sent through Deutsche Post / DHL.

Please understand that international shipping is significantly higher than national.

(*Read for more info on packaging materials further down)

⨠ Returned orders

If your order is returned due to reasons such as wrong address, I will require repayment of shipping fee via PayPal or Stripe if you want it to be reshipped.

If you want a refund, I will refund the full amount minus the shipping fee + 1 € processing fee.
Please note customers will have a longer waiting time if their order has been returned and resent.

⨠ Lost mail policy

Please contact me immediately! So we can investigate the whereabouts.
If your order is lost on the way I will refund the total amount of the items cost.

Lost order = stuck at the same status for 4+ months/ status says untrackable.
I am not responsible for orders lost after status says delivered.

Please understand that I as a small business, cannot always offer a replacement or resend for lost orders due to limited inventories.

⨠ Packing Materials

To be more environmentally friendly I will reuse packaging material I received through other orders, whenever I can.

I still have to buy some materials, that’s why there is a small part of the cost included in the shipping fee.

If there are issues with your orders, please contact me via

with your order number, description of issue (I may request for a photo evidence if applicable)

If you have any questions, feel free to contact me too! :)